Amazon Orders

Items purchased through Amazon are subject to Amazon’s return and refund policies. To request a return, exchange, or refund, please complete your return directly through your Amazon account.

Website Orders (Direct Purchase)

We accept returns within 30 days of delivery.

To be eligible for a return:

• Item must be unused and in original condition

• Tags and packaging must be included

• Proof of purchase is required

Return Shipping: Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Shipping Policy

Amazon Orders Products purchased through Amazon are fulfilled and shipped directly by Amazon. Shipping costs, delivery times, and tracking are provided during checkout and may vary based on your location and Prime eligibility.

Website Orders (Direct Purchase) Orders placed directly through our website are processed within 1–2 business days. Standard U.S. delivery typically takes 3–7 business days. Tracking information will be emailed once your order ships.

Shipping Locations We currently ship within the United States.

Questions? Contact us at shyfoxhelp@catke.llc and we’re happy to help.